Shipping policy

Last updated: 12 August 2026

This policy applies to orders placed with Raven.GG Limited, which ships to the United Kingdom and the rest of the world, excluding the United States and the European Union. Customers in the US should order from our US store (Raven.GG USA, Inc.); customers in the EU from our EU store (Raven.GG EU B.V.). Orders placed for delivery to a region we do not serve may be cancelled and refunded.

1. Processing times

Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding UK public holidays). During launch periods or major Overwatch World Cup events, processing may take up to 10 business days — any longer delay will be notified to you.

2. Delivery options and costs

Available delivery services, costs, and estimated delivery dates are calculated and confirmed at checkout based on your delivery address. Delivery estimates run from dispatch, not from order placement, and are estimates rather than guarantees.

You will receive a dispatch email with tracking details once your order ships.

3. International orders: customs, duties, and taxes

International orders are shipped on a Delivered At Place (DAP) basis:

- Prices and shipping charges at checkout do not include import duties, customs fees, brokerage charges, or local taxes (e.g. import VAT/GST).
- These charges are your responsibility and are collected by the carrier or your local customs authority before or on delivery.
- Charges vary by country and order value — check with your local customs authority before ordering if unsure.
- If you refuse a parcel due to customs charges and it is returned to us, we will refund the product price minus the outbound shipping cost and any return/abandonment fees charged to us by the carrier. If the parcel is destroyed by customs rather than returned, we are unable to issue a refund.

Customs processing can add days or weeks beyond the delivery estimate shown at checkout and is outside our control.

4. Address accuracy

Please check your delivery address carefully — we cannot redirect a parcel once dispatched. Parcels returned to us as undeliverable due to an incorrect or incomplete address will be refunded minus outbound shipping and any return fees; we can also reship at your cost.

5. Late, lost, or damaged deliveries

- If your order has not arrived within 10 business days after the estimated delivery date shown at checkout (UK) or 15 business days (international), contact contact@blackbird.team and we will investigate with the carrier.
- If a parcel is confirmed lost in transit, we will send a replacement or issue a full refund — your choice.
- If your order arrives damaged, see our Return and Refund Policy — damaged items are always our responsibility. Please photograph the packaging and contents before contacting us.

For UK consumers, the goods remain at our risk until delivered to you.

6. Split shipments

We may ship items from a multi-item order separately at no extra cost to you. Your statutory cancellation window (where applicable) runs from delivery of the final item.

7. Contact

Questions about delivery: contact@blackbird.team