Privacy policy

Last updated: 12 August 2026

This Privacy Policy explains how Raven.GG Limited ("Raven.GG", "we", "us") collects, uses, and protects your personal data when you visit or make a purchase from this store. Raven.GG Limited serves customers in the United Kingdom and the rest of the world, excluding the United States and the European Union. If you are in the EU, please shop with and refer to the privacy policy of Raven.GG EU B.V.; if you are in the US, please shop with and refer to the privacy policy of Raven.GG USA, Inc.

1. Who we are

Raven.GG Limited is the data controller of your personal data.

- Registered office: 610 Delta Office Park, Swindon, SN5 7XF, United Kingdom
- Company number: 08618834 (England and Wales)
- VAT number: GB263653591
- Email: contact@blackbird.team

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What we collect

Information you give us:
- Identity and contact details — name, email address, phone number, billing and delivery address
- Order details — products purchased, order value, delivery preferences
- Communications — messages you send to customer support
- Marketing preferences — whether you have opted in to receive marketing emails

Information collected automatically:
- Device and usage data — IP address, browser type, time zone, pages viewed, and how you interact with the store (collected via cookies and similar technologies necessary to operate the site)

Payment information: card and payment details are collected and processed directly by our payment processors (e.g. Shopify Payments, PayPal). We never see or store your full card number.

3. Why we use your data and our lawful bases

Purpose: Processing and delivering your order, sending order confirmations and delivery updates
Lawful basis: Performance of a contract

Purpose: Customer support and handling returns, refunds, or complaints
Lawful basis: Performance of a contract; legitimate interests

Purpose: Email marketing where you have opted in, or about similar products where permitted by the "soft opt-in" rules
Lawful basis: Consent; legitimate interests (with an unsubscribe option in every message, as required by the Privacy and Electronic Communications Regulations)

Purpose: Fraud prevention and site security
Lawful basis: Legitimate interests

Purpose: Complying with tax, accounting, and consumer law obligations
Lawful basis: Legal obligation

4. Who we share it with

We share personal data only with service providers who need it to run the store:

- Shopify Inc. — our e-commerce platform, which hosts the store, processes orders on our behalf, and sends our marketing emails through Shopify Email
- Payment processors — to take payment securely
- Delivery carriers — name, address, and contact details needed to deliver your order
- Group companies — Raven.GG EU B.V. and Raven.GG USA, Inc., where needed for group administration or to redirect an order placed with the wrong regional store
- Professional advisers and authorities — where required by law

We do not sell your personal data. Sales reporting to our licensor partners is provided in aggregated form and does not include personal data.

5. International transfers

Our service providers (including Shopify) may process data outside the UK, including in the United States and Canada. Where they do, we rely on UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses.

6. How long we keep it

- Order and transaction records: 6 years after the tax year of the transaction (HMRC requirement)
- Marketing data: until you unsubscribe or after a period of sustained inactivity, whichever is sooner
- Support correspondence: 24 months after the query is resolved
- Device/usage data: for the life of the relevant cookie or session

7. Your rights

Under the UK GDPR you have the right to:

- Access a copy of your personal data
- Correct inaccurate data
- Request erasure of your data
- Object to processing (including an absolute right to object to direct marketing)
- Restrict processing
- Data portability
- Withdraw consent at any time, where processing is based on consent

To exercise any right, contact contact@blackbird.team. We will respond within one month. You will not be charged for a reasonable request.

You may unsubscribe from marketing at any time using the link in any email, or by contacting us.

8. Cookies

The store uses cookies that are necessary for it to function (cart, checkout, security) and, where applicable, cookies supporting the email marketing you have signed up for. We do not use third-party advertising or analytics cookies. You can control cookies through your browser settings; blocking necessary cookies may prevent checkout from working.

9. Children

This store is not directed at children under 16 and we do not knowingly collect their data.

10. Complaints

If you are unhappy with how we handle your data, please contact us first at contact@blackbird.team. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk or 0303 123 1113. If you are outside the UK, you may also be able to complain to your local data protection authority.

11. Changes

We may update this policy from time to time. The "Last updated" date at the top shows the current version. Material changes will be flagged on the store or by email.