Refund policy

Last updated: 12 August 2026

This policy applies to purchases from Raven.GG Limited, serving the United Kingdom and the rest of the world (excluding the US and EU). It sits alongside, and never reduces, your statutory rights.

1. The short version

- We do not offer goodwill change-of-mind returns.
- UK customers have a statutory 14-day cancellation right for online purchases — we honour it in full (Section 2).
- Damaged or faulty items are always our responsibility, wherever you are (Section 3).

2. UK customers — statutory 14-day cancellation right

Under the Consumer Contracts Regulations 2013, if you are a consumer in the UK you may cancel your order for any reason:

1. Cancellation window: you have 14 days from the day after you (or your nominated recipient) receive the goods to tell us you are cancelling. For orders delivered in instalments, the window runs from receipt of the last item.
2. How to cancel: email contact@blackbird.team with your order number and a clear statement that you wish to cancel. You may use the model cancellation form at the end of this policy but do not have to.
3. Returning the goods: you must send the goods back within 14 days of telling us you are cancelling, to: Overwatch World Cup Returns, 610 Delta Office Park, Swindon, SN5 7XF, United Kingdom. You are responsible for the cost of return postage and for the goods until they reach us — we recommend a tracked service.
4. Your refund: we will refund the price of the goods plus the cost of standard delivery (not any premium delivery upgrade you chose), within 14 days of receiving the goods back or of you providing proof of postage, whichever is earlier, using your original payment method.
5. Condition of goods: you may inspect the goods as you would in a shop. We may reduce your refund to reflect any diminished value caused by handling beyond that — for example, wearing a jersey rather than trying it on, removed tags, or missing packaging.

3. Damaged or faulty items — all customers

If your item arrives damaged, is faulty, or is not what you ordered, we will put it right at no cost to you.

UK customers have the full protection of the Consumer Rights Act 2015. Goods must be as described, of satisfactory quality, and fit for purpose. If they are not:

- Within 30 days of delivery you may reject the goods for a full refund.
- After 30 days and within 6 months, you may request a repair or replacement; if that fails, a refund (which may be partial after the first 6 months).
- Faults appearing within the first 6 months are presumed present at delivery unless we show otherwise.

Customers outside the UK: report damaged, faulty, or incorrect items within 30 days of delivery and we will send a replacement or issue a full refund, including any return postage we ask you to pay. This is without prejudice to any additional rights you have under mandatory local consumer law, which remain unaffected.

How to make a claim: email contact@blackbird.team with your order number, a description of the problem, and photos of the item and packaging. Please do not return an item as faulty without contacting us first — where a return is needed, we will provide instructions and cover the reasonable cost.

4. What we don't accept

Outside the statutory rights described above, we do not accept returns or exchanges — including for change of mind, incorrect size choice, or unwanted gifts. Please check the size guide on each product page before ordering.

5. Refund processing

Refunds are issued to the original payment method. Once we issue a refund, your bank or card provider may take 3–10 business days to show it. Import duties or customs charges paid on international orders are not refundable by us; you may be able to reclaim them from your local customs authority.

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Model cancellation form (UK statutory cancellations only)

To: Overwatch World Cup Returns, Raven.GG Limited, 610 Delta Office Park, Swindon, SN5 7XF, United Kingdom — contact@blackbird.team

I hereby give notice that I cancel my contract of sale of the following goods: [description]
Ordered on / received on: [dates]
Name and address of consumer: [name, address]
Signature (only if this form is notified on paper) and date: